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If you're having issues using S7 Agent API, we're here to help.

Our support team will help find answers about integration and investigate any problem.

Please contact us by Service Desk (it's much faster than email)

Table of contents:

Table of Contents

How to get an access to JIRA

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On the Service Desk portal you can create a task:
1. To consult on the methods used in the S7 API Agent, on errors that you have when using the S7 API Agent methods and eliminating.
2. Getting access to the testing environment, production environment environment and scenarios described in the S7 API Agent
3. To consult on technical issues

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Please pass the Conversation ID (value of "X-API-Conversation" header in response) to S7 API supportAPI Service Desk.

In case you haven't this data, pass:

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#	Operation name	Additional info
1	agentPayment	Conversation ID from response message: /Envelope /Body /OrderViewRS /@EchoToken Or for successful result: PNR (booking record locator, e.g. SJF6DX) for unsuccessful result: origin, destination and departure date for all slices name, surname, passenger type for all of passengers
2	baggageCharges	origin, destination and departure date of a flight and fare code (fareBasisCode value e.g. QBSRT) and passenger types and count
3	book	for successful result: PNR (booking record locator, e.g. SJF6DX) for unsuccessful result: origin, destination and departure date for all slices name, surname, passenger type for all of passengers
34	cancelBooking	PNR (booking record locator, e.g. SJF6DX)
45	changeBook	PNR (booking record locator, e.g. SJF6DX)
56	demandTickets	for successful result: ETK (ticket number, e.g. 4212411174798) for unsuccessful result: PNR (booking record locator, e.g. SJF6DX))
7	findRules	requested hash (flightInfoHash value e.g. eNoLDHQKDgoxNDewNDBy8XX1D3MKNje0MAQASgcF8g==) or origin, destination and departure date of a flight, and fare code (fareBasisCode value e.g. QBSRT)
86	read	PNR (booking record locator, e.g. SJF6DX)
79	reprice	origin, destination and departure date for all slices and passenger types
810	retrieveTicket	ETK (ticket number, e.g. 4212411174798)
911	searchFlights	origin, destination and departure date for all slices and passenger types
1012	searchFlightsFlex	origin, destination and departure date for all slices and passenger types
13	seatMap	origin, destination, marketing flight number (e.g. S7041) and departure date for all slices
14	servicePrice	origin, destination and departure date of a flight and fare code (fareBasisCode value e.g. QBSRT) and passenger types and count
1115	voidTicket	ETK (ticket number, e.g. 4212411174798)

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How to get an access to JIRA