How to get an access to JIRA
There is a few steps to get an access to JIRA:
- Contact to one of our managers and fill in the application form, regarding to Quick Start | S7 Agent API
- Go to Service Desk and register by your email
- Done! You have the access
For any problem, contact our support team by portal at Service Desk
Types of issues
On the Service Desk portal you can create a task:
1. To consult on the methods used in the S7 API Agent, on errors that you have when using the S7 API Agent methods and eliminating.
2. Getting access to the testing environment, production environment and scenarios described in the S7 API Agent
3. To consult on technical issues
Bug report
Before asking our technical support: - Find in FAQ | S7 Agent API most common problems you may encounter
- Explore errors list divided by operations in Reference section and check handling instructions
|
Please pass the Conversation ID (value of "X-API-Conversation" header in response) to S7 API support.
In case you haven't this data, pass:
- Operation name
- Request timestamp
- Additional info to decrease waiting time for S7 API support feedback about your request:
| # | Operation name | Additional info |
|---|
| 1 | agentPayment | - Conversation ID from response message: /Envelope /Body /OrderViewRS /@EchoToken
- Or
- for successful result: PNR (booking record locator, e.g. SJF6DX)
- for unsuccessful result:
- origin, destination and departure date for all slices
- name, surname, passenger type for all of passengers
|
| 2 | book | - for successful result: PNR (booking record locator, e.g. SJF6DX)
- for unsuccessful result:
- origin, destination and departure date for all slices
- name, surname, passenger type for all of passengers
|
| 3 | cancelBooking | PNR (booking record locator, e.g. SJF6DX) |
| 4 | changeBook | PNR (booking record locator, e.g. SJF6DX) |
| 5 | demandTickets | - for successful result: ETK (ticket number, e.g. 4212411174798)
- for unsuccessful result: PNR (booking record locator, e.g. SJF6DX)
|
| 6 | read | PNR (booking record locator, e.g. SJF6DX) |
| 7 | reprice | - origin, destination and departure date for all slices
- and passenger types
|
| 8 | retrieveTicket | ETK (ticket number, e.g. 4212411174798) |
| 9 | searchFlights | - origin, destination and departure date for all slices
- and passenger types
|
| 10 | searchFlightsFlex | - origin, destination and departure date for all slices
- and passenger types
|
| 11 | voidTicket | ETK (ticket number, e.g. 4212411174798) |