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How to get an access to JIRA

There is a few steps to get an access to JIRA:

Contact to one of our managers and fill in the application form, regarding to Quick Start | S7 Agent API
Go to Service Desk and register by your email
Done! You have the access

For any problem, contact our support team by portal at Service Desk

Types of issues

S7 API support > Support > image2019-3-18_13-28-11.png

On the Service Desk portal you can create a task:
1. To consult on the methods used in the S7 API Agent, on errors that you have when using the S7 API Agent methods and eliminating.
2. Getting access to the testing environment, production environment and scenarios described in the S7 API Agent
3. To consult on technical issues

Bug report

Before asking our technical support:

Find in FAQ | S7 Agent API most common problems you may encounter
Explore errors list divided by operations in Reference section and check handling instructions

Please pass the Conversation ID (value of "X-API-Conversation" header in response) to S7 API support.

In case you haven't this data, pass:

Operation name
Request timestamp
Additional info to decrease waiting time for S7 API support feedback about your request:

#	Operation name	Additional info
1	agentPayment	Conversation ID from response message: /Envelope /Body /OrderViewRS /@EchoToken Or for successful result: PNR (booking record locator, e.g. SJF6DX) for unsuccessful result: origin, destination and departure date for all slices name, surname, passenger type for all of passengers
2	baggageCharges	origin, destination and departure date of a flight and fare code (fareBasisCode value e.g. QBSRT) and passenger types and count
3	book	for successful result: PNR (booking record locator, e.g. SJF6DX) for unsuccessful result: origin, destination and departure date for all slices name, surname, passenger type for all of passengers
4	cancelBooking	PNR (booking record locator, e.g. SJF6DX)
5	changeBook	PNR (booking record locator, e.g. SJF6DX)
6	demandTickets	for successful result: ETK (ticket number, e.g. 4212411174798) for unsuccessful result: PNR (booking record locator, e.g. SJF6DX)
7	findRules	requested hash (flightInfoHash value e.g. eNoLDHQKDgoxNDewNDBy8XX1D3MKNje0MAQASgcF8g==) or origin, destination and departure date of a flight, and fare code (fareBasisCode value e.g. QBSRT)
8	read	PNR (booking record locator, e.g. SJF6DX)
9	reprice	origin, destination and departure date for all slices and passenger types
10	retrieveTicket	ETK (ticket number, e.g. 4212411174798)
11	searchFlights	origin, destination and departure date for all slices and passenger types
12	searchFlightsFlex	origin, destination and departure date for all slices and passenger types
13	seatMap	origin, destination, marketing flight number (e.g. S7041) and departure date for all slices
14	servicePrice	origin, destination and departure date of a flight and fare code (fareBasisCode value e.g. QBSRT) and passenger types and count
15	voidTicket	ETK (ticket number, e.g. 4212411174798)