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Question

Answer

1

What is the difference between ETK and EMD?

ETK - Electronic Ticket. Document confirming the payment of the itinerary.
- Code "702" for demandTicket operation request
EMD - Electronic Miscellaneous Document. Document confirming the payment of services
- Code "Y" for demandTicket operation request

Find out the most common use cases in demadTickets operation overview

2

Is the ticket issued for each segment of the flight?

No, the ticket is issued for the whole itinerary, but for each passenger in the booking

3

Is it possible to refund ETK or EMD?

No. But you can use void operation to cancel ETK or EMD (documentation will be available soon)

4

If extra services are requested in a booking, is it important to issue ETK at the same time as EMD or not?

EMDs must be issued only after the ticket has been issued

5

How can we get a text view of ETK or EMD?

API supports only XML data output.

Use retrieveTicket operation to receive ETK or EMD info (documentation will be available soon)

6

Is the Remark parameter mandatory in the Payment tag?

Yes, it's a mandatory parameter. Corresponds to RMK type in Gabriel — text field

Processing of payments isn't on S7 side

Explore demadTicket operation references to check format of request fields

7

What is Payment remark's format?

The payment remark's format:

<Type>
   <Code>MS</Code>
</Type>
<Other>
   <Remarks>
      <Remark>IN*A*AGENT_NAME</Remark>
   </Remarks>
</Other>

where:

It's forbidden to use the following symbols:

; : * ' " ^ { } [ ] < > & # ! ` = %

Explore demadTicket operation references to check format for other fields. Samples might be very helpful too

8

What types of payment can be used?

Only one payment method is used — invoice

Discover demadTicket operation overview to check all available use cases