If you're having issues using S7 Agent API, we're here to help.
Our support team will help you to get an access for API, find answers about integration and investigate any problem.
Please contact us by JIRA where we have a project — Agent API Support (AAS) (it's much faster than email)
NEVER USE THE "SUPPORT" PROJECT (SUP) |
Table of contents:
How to get an access to JIRA
There is a few steps to get an access to JIRA:
- Contact to one of our managers and fill in the application form, regarding to Quick Start section
- Check your invitation in email and proceed to received link
- Set password and log in JIRA
- Go to Projects and find Agent API Support (AAS)
- Done! You have the access
For any problem, contact our support team by email at api.support@s7.ru
Types of issues
Below you can see examples of tasks that you can create:
# | Type | Description | Example |
|---|---|---|---|
| 1 | Bug | Error that completely or partiality affects the service | We get the error "010-TIME" when used the OrderCreateRQ. Please check |
| 2 | Story | Software system requirement (feature/change requests) | We are not satisfied with the AirShoppingRQ method. Is it possible to add a query: parameter # 1, data # 2 and so on |
| 3 | Task | Technical request for implementation | Please issue a certificate for the QA environment |
| 4 | Question | Reference-information query about the functionality of the service | When is the release of the new version of the S7 Agent API? |
Bug report
Please pass the Conversation ID (value of "X-API-Conversation" header in response) to S7 API support.
In case you haven't this info, use request timestamp and name+surname one of passengers (or another unique data from request) to identify your request.