1.Choose an item "Technical Questions"

2. Enter all available fields

  • When filling in the "Summary" field, a list of "Suggested articles" will appear in which there will be background information on your request
  • At "Operation S7 Agent API" choose a method which causes problems
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Operation name
1book
2cancelBooking
3changeBook
4demandTickets
5read
6reprice
7retrieveTicket
8searchFlights
9searchFlightsFlex
10seatMap
11servicePrice
12voidTicket
  • At "Affects Environment/s"  choose the environment in which you have a problem

  • In the "Priority" field, select the criticality of your problem.

  • Next, describe the problem in more detail.
    And attach logs, screenshots and files that will speed up the solution to your problem.
  • Set the date when the problem occurred

After filling in all the fields, create a problems.

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