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If you're having issues using S7 Agent API, we're here to help.

Our support team will help you to get an access for API, help find answers about integration and investigate any problem.

Please contact us by JIRA where we have a project —  Agent API Support (AAS) Kaiten (it's much faster than email)

note

NEVER USE THE "SUPPORT" PROJECT (SUP)


Table of contents:

Table of Contents

How to get an access to

JIRA

Kaiten

There is a few steps to get an access to JIRA:Kaiten:

  1. Go to Kaiten and register by your email
  2. Contact to one of our managers and fill in the application form, regarding to Quick Start | S7 Agent API
  3. Check your invitation in email and proceed to received link
  4. Set password and log in JIRA
  5. Go to Projects and find Agent API Support (AAS)
  6. Done! You have the access (улыбка)(smile)

For any problem, contact our support team by email at api.support@s7.ru

Types of issues

The following example shows types of issues that you can submit to S7 API support:

#

Type

Description

Example

1Bug
Error that completely or partiality affects the service
We get the error "010-TIME" when used the OrderCreateRQ. Please check2StorySoftware system requirement (feature/change requests)We are not satisfied with the AirShoppingRQ method. Is it possible to add a query: parameter # 1, data # 2 and so on3Task
Technical request for implementation
Please issue a certificate for the QA environment

portal at Kaiten

New request

Image Added


On the Kaiten portal you can create a task:
  1. To consult on the methods used in the S7 API Agent, on errors that you have when using the S7 API Agent methods and eliminating.
  2. Getting access to the testing environment, production environment  and scenarios described in the S7 API Agent
  3. To consult on technical issues

4QuestionReference-information query about the functionality of the serviceWhen is the release of the new version of the S7 Agent API?

Bug report 

Note

Before asking our technical support:

  • Dig through Find in FAQ | S7 Agent API for most common issues you can be faced withproblems you may encounter
  • Explore errors list divided by operations in Reference section and check handling instructions

Please pass the Conversation ID (value of "X-API-Conversation" or "X-Conversation" header in response) to S7 API support.

In case you haven't this data, pass:

  • Operation name
  • Request timestamp
  • Additional info to decrease waiting time for S7 API support feedback about your request:
  • Conversation ID from response message: /Envelope /Body /OrderViewRS /@EchoToken
    • Or
    #Operation nameAdditional info
    1
    agentPayment
    book
    • for successful result: PNR (booking record locator, e.g.
    SJF6D
    • MUOSSZ)
    • for unsuccessful result: 
      • origin, destination and departure date for all slices
      • name, surname, passenger type for all of passengers
    2
    baggageCharges
    • origin, destination and departure date of a flight
    • and fare code (fareBasisCode value e.g. QBSRT)
    • and passenger types and count
    3book
    • for successful result: PNR (booking record locator, e.g. SJF6D)
    • for unsuccessful result: 
      • origin, destination and departure date for all slices
      • name, surname, passenger type for all of passengers
    4
    cancelBookingPNR (booking record locator, e.g.
    SJF6D
    MUOSSZ)
    5
    3changeBookPNR (booking record locator, e.g.
    SJF6D
    MUOSSZ)
    6
    4demandTickets
    • for successful result: ETK (ticket number, e.g.
    4212411174798
    • 4212402059143) 
    • for unsuccessful result: PNR (booking record locator, e.g.
    SJF6D
    • MUOSSZ)
    7findRules
    • requested hash (flightInfoHash value e.g. eNoLDHQKDgoxNDewNDBy8XX1D3MKNje0MAQASgcF8g==)
    • or origin, destination and departure date of a flight, and fare code (fareBasisCode value e.g. QBSRT)
    8
    5readPNR (booking record locator, e.g.
    SJF6D
    MUOSSZ)
    9
    6reprice
    • origin, destination and departure date for all slices
    • and passenger types
    10
    7retrieveTicketETK (ticket number, e.g.
    4212411174798
    4212402059143)
    11
    8searchFlights
    • origin, destination and departure date for all slices
    • and passenger types
    12
    9searchFlightsFlex
    • origin, destination and departure date for all slices
    • and passenger types
    13seatMaporigin, destination, marketing flight number (e.g. S7041) and departure date for all slices14
    10servicePrice
    • origin, destination and departure date of a flight
    • and fare code (fareBasisCode value e.g. QBSRT)
    • and passenger types and count
    15
    11voidTicketETK (ticket number, e.g.
    4212411174798
    4212402059143)