Page History

1

I can't void a ticket. What could be the reason?

Make sure you use the same validator

, which the ticket was issued with

2

Are there any features of void operation?

Yes, you

may use the following codes in the requests to switch between use cases:

• For ETK void — code "702"

• For EMD void — code "Y"

4

When can I void a ticket?

If the ticket is issued at the day of departure, can I void it after departure or only until?

If not, until what time before we need to void it?

If the ticket is issued more than a day of departure

• Before 23:00 GMT on the date of sale (before the booking system has generated an automated sale report)
  

  • ticket void is permitted

• Between 23:00 and 24:00 GMT on the date of sale
  

  • only involuntary refund is permitted to proceed via booking system (

• •  the API doesn’t support refund operations)

• After 24:00 GMT on the date of sale
  

  • it's not permitted to void ticket or proceed involuntary refund

If the ticket is issued on the day of departure

• and issued more than 3 hours prior departure
  

  • Ticket void is permitted

  • not less than 3 hours prior departure

  • and only after the PNR has been cancelled more than 3 hours prior departure also

• and issued less than 3 hours prior departure
  

  • Before 40 minutes prior departure
    

    • ticket void is permitted

    • within 30 minutes since the ticket issuance

• • • more than 40 minutes prior departure

    • and only after the PNR has been cancelled more than 40 minutes prior departure also

  • After 40 minutes prior departure

    • void of the ticket is not permitted in that case

    • coupon status of the ticket will be changed to NO-SHOW (NS, the passenger failed to show for the flight before the check-in)

• • • refund is performed according to fare rules (

• • •  the API doesn’t support refund operations)

Check Electronic Ticketing Procedure of S7 Airlines (

November 11,

2018) for any airline's rules details
Explore cancelBooking and voidTicket operations overview

 Do not forget that the API doesn’t support refund operations