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Question

Answer

1

I can't void a ticket. What could be the reason?

Make sure you use the same validator, which the ticket was issued with

2

Are there any features of void operation?

Yes, you may use the following codes in the requests to switch between use cases:

4

When can I void a ticket?

If the ticket is issued at the day of departure, can I void it after departure or only until?

If not, until what time before we need to void it?

If the ticket is issued more than a day of departure

Before 23:00 GMT on the date of sale (before the booking system has generated an automated sale report)
- ticket void is permitted
Between 23:00 and 24:00 GMT on the date of sale
- only involuntary refund is permitted to proceed via booking system ( the API doesn’t support refund operations)
After 24:00 GMT on the date of sale
- it's not permitted to void ticket or proceed involuntary refund

If the ticket is issued on the day of departure

and issued more than 3 hours prior departure
- Ticket void is permitted
- not less than 3 hours prior departure
- and only after the PNR has been cancelled more than 3 hours prior departure also
and issued less than 3 hours prior departure
- Before 40 minutes prior departure
  - ticket void is permitted
  - within 30 minutes since the ticket issuance
  - more than 40 minutes prior departure
  - and only after the PNR has been cancelled more than 40 minutes prior departure also
- After 40 minutes prior departure
  - void of the ticket is not permitted in that case
  - coupon status of the ticket will be changed to NO-SHOW (NS, the passenger failed to show for the flight before the check-in)
  - refund is performed according to fare rules ( the API doesn’t support refund operations)

Check Electronic Ticketing Procedure of S7 Airlines (November 11, 2018) for any airline's rules details
Explore cancelBooking and voidTicket operations overview
Do not forget that the API doesn’t support refund operations

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