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1.Choose an item "Technical Questions"

2. Enter all available fields

  • When filling in the "Summary" field, a list of "Suggested articles" will appear in which there will be background information on your request
  • At "Operation S7 Agent API" choose a method which causes problems
#
Operation name
Additional info
1book
  • for successful result: PNR (booking record locator, e.g. SJF6DX)
  • for unsuccessful result: 
    • origin, destination and departure date for all slices
    • name, surname, passenger type for all of passengers
2cancelBookingPNR (booking record locator, e.g. SJF6DX)
3changeBookPNR (booking record locator, e.g. SJF6DX)
4demandTickets
  • for successful result: ETK (ticket number, e.g. 4212411174798) 
  • for unsuccessful result: PNR (booking record locator, e.g. SJF6DX)
5readPNR (booking record locator, e.g. SJF6DX)
6reprice
  • origin, destination and departure date for all slices
  • and passenger types
7retrieveTicketETK (ticket number, e.g. 4212411174798)
8searchFlights
  • origin, destination and departure date for all slices
  • and passenger types
9searchFlightsFlex
  • origin, destination and departure date for all slices
  • and passenger types
10seatMaporigin, destination, marketing flight number (e.g. S7041) and departure date for all slices
11servicePrice
  • origin, destination and departure date of a flight
  • and fare code (fareBasisCode value e.g. QBSRT)
  • and passenger types and count
12voidTicketETK (ticket number, e.g. 4212411174798)
  • At "Affects Environment/s"  choose the environment in which you have a problem

  • In the "Priority" field, select the criticality of your problem.

  • Next, describe the problem in more detail.
    And attach logs, screenshots and files that will speed up the solution to your problem.
  • Set the date when the problem occurred

After filling in all the fields, create a problems.

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