voidTicket operation | FAQ

Make sure you use the same validator. To void a ticket you have to use the same validator, which the ticket was issued with. 

Yes, you have to use the following codes in the requests to switch between use cases:

• For ETK void — code "702"
• For EMD void — code "Y"

When can I void a ticket?

If the ticket is issued at the day of departure, can I void it after departure or only until?

If not, until what time before we need to void it?

• If the ticket is issued more than a day of departure
  
  • Before 23:00 GMT on the date of sale (before the booking system has generated an automated sale report)
    
    • ticket void is permitted
  • Between 23:00 and 24:00 GMT on the date of sale
    
    • only involuntary refund is permitted to proceed via booking system ( API doesn’t support refund operations)
  • After 24:00 GMT on the date of sale
    
    • it's not permitted to void ticket or proceed involuntary refund
• If the ticket is issued on the day of departure
  
  • and issued more than 3 hours prior departure
    
    • Ticket void is permitted
    • not less than 3 hours prior departure
    • and only after the PNR has been cancelled more than 3 hours prior departure also
  • and issued less than 3 hours prior departure
    
    • Before 40 minutes prior departure
      
      • ticket void is permitted
      • within 30 minutes since the ticket issuance
      • not less than 40 minutes prior departure
      • and only after the PNR has been cancelled more than 40 minutes prior departure also
    • After 40 minutes prior departure
      • void of the ticket is not permitted in that case
      • coupon status of the ticket will be changed to NO-SHOW (NS, the passenger failed to show for the flight before the check-in)
      • refund is performed according to fare rules ( API doesn’t support refund operations)

Check Electronic Ticketing Procedure of S7 Airlines (July 30, 2015) for any airline's rules details
Explore cancelBooking and voidTicket operations overview (documentation will be available soon)
 Do not forget that API doesn’t support refund operations