How to get an access to
JIRAKaiten
There is a few steps to get an access to JIRA:Kaiten:
- Go to Kaiten and register by your email
- Contact to one of our managers and fill in the application form, regarding to Quick Start | S7 Agent API section
- Check your invitation in email and proceed to received link
- Set password and log in JIRA
- Go to Projects and find Agent API Support (AAS)
- Done! You have the access
For any problem, contact our support team by email at api.support@s7.ru
Types of issues
The following example shows types of issues that you can submit to S7 API support:
# | Type | Description | Example |
|---|
| 1 | Bug | Error that completely or partiality affects the service | We get the error "010-TIME" when used the OrderCreateRQ. Please check |
|---|
| 2 | Story | Software system requirement (feature/change requests) | We are not satisfied with the AirShoppingRQ method. Is it possible to add a query: parameter # 1, data # 2 and so on |
|---|
| 3 | Task | Technical request for implementation | Please issue a certificate for the QA environment |
|---|
portal at Kaiten
New request
Image Added
On the Kaiten portal you can create a task:
1. To consult on the methods used in the S7 API Agent, on errors that you have when using the S7 API Agent methods and eliminating.
2. Getting access to the testing environment, production environment and scenarios described in the S7 API Agent
3. To consult on technical issues
4 | Question | Reference-information query about the functionality of the service | When is the release of the new version of the S7 Agent API?Bug report
| Note |
|---|
Before asking our technical support: - Dig through Find in FAQ | S7 Agent API for most common issues you can be faced withproblems you may encounter
- Explore errors list divided by operations in Reference section and check handling instructions
|
Please pass the Conversation ID (value of "X-API-Conversation" or "X-Conversation" header in response) to S7 API support.
In case you haven't this data, pass:
- Operation name
- Request timestamp
- Additional info to decrease waiting time for S7 API support feedback about your request:
| # | Operation name | Additional info |
|---|
| 1 |
agentPayment| book | - for successful result: PNR (booking record locator, e.g.
|
SJF6D- MUOSSZ)
- for unsuccessful result:
- origin, destination and departure date for all slices
- name, surname, passenger type for all of passengers
|
| 2 |
baggageCharges | - origin, destination and departure date of a flight
- and fare code (fareBasisCode value e.g. QBSRT)
- and passenger types and count
| | 3 | book | - for successful result: PNR (booking record locator, e.g. SJF6D)
- for unsuccessful result:
- origin, destination and departure date for all slices
- name, surname, passenger type for all of passengers
|
4 | cancelBooking | PNR (booking record locator, e.g. |
SJF6D5| 3 | changeBook | PNR (booking record locator, e.g. |
SJF6D6 4212411174798- 4212402059143)
- for unsuccessful result: PNR (booking record locator, e.g.
|
SJF6D)| 7 | findRules | - requested hash (flightInfoHash value e.g. eNoLDHQKDgoxNDewNDBy8XX1D3MKNje0MAQASgcF8g==)
- or origin, destination and departure date of a flight, and fare code (fareBasisCode value e.g. QBSRT)
|
8 |
| 5 | read | PNR (booking record locator, e.g. |
SJF6D9| 6 | reprice | - origin, destination and departure date for all slices
|
, and count10 421241117479811| 8 | searchFlights | - origin, destination and departure date for all slices
|
, and count12seatMap, marketing flight number (e.g. S7041) - and departure date for all slices
|
13 |
| 10 | servicePrice | - origin, destination and departure date of a flight
- and fare code (fareBasisCode value e.g. QBSRT)
- and passenger types and count
|
14| 11 | voidTicket | ETK (ticket number, e.g. |
4212411174798