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If you're having issues using S7 Agent API, we're here to help.

Our support team will help you to get an access for API, find answers about integration and investigate any problem.

Please contact us by JIRA where we have a project —  Agent API Support (AAS) (it's much faster than email)

NEVER USE THE "SUPPORT" PROJECT (SUP)

Table of contents:

How to get an access to JIRA

There is a few steps to get an access to JIRA:

  1. Contact to one of our managers and fill in the application form, regarding to Quick Start | S7 Agent API section
  2. Check your invitation in email and proceed to received link
  3. Set password and log in JIRA
  4. Go to Projects and find Agent API Support (AAS)
  5. Done! You have the access (улыбка)

For any problem, contact our support team by email at api.support@s7.ru

Types of issues

The following example shows types of issues that you can submit to S7 API support:

#

Type

Description

Example

1Bug
Error that completely or partiality affects the service
We get the error "010-TIME" when used the OrderCreateRQ. Please check
2StorySoftware system requirement (feature/change requests)We are not satisfied with the AirShoppingRQ method. Is it possible to add a query: parameter # 1, data # 2 and so on
3Task
Technical request for implementation
Please issue a certificate for the QA environment
4QuestionReference-information query about the functionality of the serviceWhen is the release of the new version of the S7 Agent API?

Bug report 

Before asking our technical support:

  • Dig through FAQ | S7 Agent API for most common issues you can be faced with
  • Explore errors list divided by operations in Reference section and check handling instructions

Please pass the Conversation ID (value of "X-API-Conversation" header in response) to S7 API support.

In case you haven't this data, pass:

  • Operation name
  • Request timestamp
  • Additional info to decrease waiting time for S7 API support feedback about your request:
#Operation nameAdditional info
1agentPayment
  • for successful result: PNR (booking record locator, e.g. SJF6D)
  • for unsuccessful result: 
    • origin, destination and departure date for all slices
    • name, surname, passenger type for all of passengers
2baggageCharges
  • origin, destination and departure date of a flight
  • and fare code (fareBasisCode value e.g. QBSRT)
  • and passenger types and count
3book
  • for successful result: PNR (booking record locator, e.g. SJF6D)
  • for unsuccessful result: 
    • origin, destination and departure date for all slices
    • name, surname, passenger type for all of passengers
4cancelBookingPNR (booking record locator, e.g. SJF6D)
5changeBookPNR (booking record locator, e.g. SJF6D)
6demandTickets
  • for successful result: ETK (ticket number, e.g. 4212411174798) 
  • for unsuccessful result: PNR (booking record locator, e.g. SJF6D)
7findRules
  • requested hash (flightInfoHash value e.g. eNoLDHQKDgoxNDewNDBy8XX1D3MKNje0MAQASgcF8g==)
  • or origin, destination and departure date of a flight, and fare code (fareBasisCode value e.g. QBSRT)
8readPNR (booking record locator, e.g. SJF6D)
9repriceorigin, destination and departure date for all slices, passenger types and count
10retrieveTicketETK (ticket number, e.g. 4212411174798)
11searchFlightsorigin, destination and departure date for all slices, passenger types and count
12seatMaporigin, destination, marketing flight number (e.g. S7041) and departure date for all slices
13servicePrice
  • origin, destination and departure date of a flight
  • and fare code (fareBasisCode value e.g. QBSRT)
  • and passenger types and count
14voidTicketETK (ticket number, e.g. 4212411174798)
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