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If you're having issues using S7 Agent API, we're here to help.

Our support team will help find answers about integration and investigate any problem.

Please contact us by Service Desk (it's much faster than email)

Table of contents:

How to get an access to JIRA

There is a few steps to get an access to JIRA:

  1. Contact to one of our managers and fill in the application form, regarding to Quick Start | S7 Agent API
  2. Go to Service Desk and register by your email
  3. Done! You have the access (улыбка)

For any problem, contact our support team by portal at Service Desk

Types of issues

Bug report 

Before asking our technical support:

  • Find in FAQ | S7 Agent API most common problems you may encounter
  • Explore errors list divided by operations in Reference section and check handling instructions

Please pass the Conversation ID (value of "X-API-Conversation" header in response) to S7 API support.

In case you haven't this data, pass:

  • Operation name
  • Request timestamp
  • Additional info to decrease waiting time for S7 API support feedback about your request:
#Operation nameAdditional info
1agentPayment
  • Conversation ID from response message: /Envelope /Body /OrderViewRS /@EchoToken
  • Or
    • for successful result: PNR (booking record locator, e.g. SJF6DX)
    • for unsuccessful result: 
      • origin, destination and departure date for all slices
      • name, surname, passenger type for all of passengers
2baggageCharges
  • origin, destination and departure date of a flight
  • and fare code (fareBasisCode value e.g. QBSRT)
  • and passenger types and count
3book
  • for successful result: PNR (booking record locator, e.g. SJF6DX)
  • for unsuccessful result: 
    • origin, destination and departure date for all slices
    • name, surname, passenger type for all of passengers
4cancelBookingPNR (booking record locator, e.g. SJF6DX)
5changeBookPNR (booking record locator, e.g. SJF6DX)
6demandTickets
  • for successful result: ETK (ticket number, e.g. 4212411174798) 
  • for unsuccessful result: PNR (booking record locator, e.g. SJF6DX)
7findRules
  • requested hash (flightInfoHash value e.g. eNoLDHQKDgoxNDewNDBy8XX1D3MKNje0MAQASgcF8g==)
  • or origin, destination and departure date of a flight, and fare code (fareBasisCode value e.g. QBSRT)
8readPNR (booking record locator, e.g. SJF6DX)
9reprice
  • origin, destination and departure date for all slices
  • and passenger types
10retrieveTicketETK (ticket number, e.g. 4212411174798)
11searchFlights
  • origin, destination and departure date for all slices
  • and passenger types
12searchFlightsFlex
  • origin, destination and departure date for all slices
  • and passenger types
13seatMaporigin, destination, marketing flight number (e.g. S7041) and departure date for all slices
14servicePrice
  • origin, destination and departure date of a flight
  • and fare code (fareBasisCode value e.g. QBSRT)
  • and passenger types and count
15voidTicketETK (ticket number, e.g. 4212411174798)
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