| # | Question | Answer |
|---|---|---|
| 1 | We changed the IP address for requests. Please, add the new one to the access list | Contact to S7 API support by api.support@s7.ru and provide the new IP address or subnet |
| 2 | We receive 403 error from the API on both test and production environments. What are we doing wrong? | Make sure that you reach environment from the allowed IP address or subnet |
| 3 | How to get an access to the production environment? | You must provide the IP address or subnet which you going to us to sen messages to API's production endpoint |
| 4 | What types of journey are available for searching? | One way (OW) and Round trip (RT) |
| 5 | The number of a segments is limited? | Actually, segment count isn't limited. But, commonly, there's no more than 4 segments per slice |
| 6 | What types of cabin class are supported? | Both: Economy and Business |
| 7 | Is search by city codes supported? | Yes, API supports IATA city codes in search request |
| 8 | Could you please share your logos to us? | Check two frequently asked types of logos: Mark (only S7 mark in circle) and Full logo (S7 Airlines) |
| 9 | Which endpoints should be used? | Explore the ways of submitting requests: |
| 10 | How to get XSD (or other type of XML) schema(s) for request and response? | S7 MSE API doesn't have WSDL, but you can check samples and references for all requests and responses |
| 11 | What languages are supported by the API? | All messages in API response contain only texts in English |
| 12 | Does the API provide any other currencies except RUB? | The only one currency for S7 online sale is RUB The API doesn't support sale currency conversion into any other — you have to make it on your side Check request references to find all available input parameters |
| 13 | How to configure to get different values than RU and RUB (e.g. EN and EUR)? | There's no way to specify these parameters in query |
| 14 | why we will get prices from your API always in RUB? | Please keep in mind that s7.ru is located in Russia therefore final price for customers will be in RUB and customers will be charged in RUB due to legal reasons. |
| 15 | Example rq/rs | |
| 16 | Example deeplink | |
| 17 | We are getting 404 error | So indeed https://qa-api.s7airlines.com/mseHTTP/1.1 gave 404 error, but when we tried https://qa-api.s7airlines.com/mse, it gave a 403 error (forbidden). |
| 18 | We are getting 403 error | Ip adress outside the white list |
| 19 | Do you have webservice or static links that we can use to retrieve your routes map? | https://www.s7.ru/directions.txt login: avia-info pass: bNP8lZQpB8L |
| 20 | Where to go in case of a problem? | contact us api.support@s7.ru |
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